Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Wholesale Availability

If you would like to enquire about a large order, or if you would like to become a Roo's Corner stockist, please email me-

Process time & Delivery

All of the premade RC products will be dispatched within 1-2 working days. If your item is a custom product or wholesale order, please allow the designated process time (which will be discussed before you agree to buy) to be added onto the 1-2 dispatch time. I send all parcels as 1st class with Royal Mail.

Post & Packaging

Post & packaging is set at £3.80 as standard. It may be less for a small item such as cards. See the specific item for details.

Where is Roo's Corner based?

I am based in a small village on the Hampshire boarder.

Can I cancel my order?

Please message me directly to discuss order cancellation.
Conditions may apply, depending on circumstances.

I do not live in the U.K., can I still order?

If you would like to place an order for international delivery, please message me first to discuss postage prices.

Block Printed Items

All of my printed items are done so by hand, therefore pattern placement may vary and there can be slight imperfections. I do not see this as a mistake as it makes the item completely different and obvious that it is handmade. Colours may also vary due to different monitors. Some inks I mix myself and therefore can't make an exact replicate.
I only make a handful of the same desig (unless ordered as wholesale) as I like the idea that not everyone has the same product and design.
Care must be taken when washing block printed items. Although I treat the product to remain permanent, over a long period of time and after lots of washes, the print may begin to fade. I advise following the specific care instructions on each listing.

Legal imprint